Returns
Refund and Returns Policy – PrepperMe
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At PrepperMe, we strive to offer quality products focused on preparedness, survival, and personal safety. If for any reason you are not satisfied with your purchase, here's how to proceed.
1. Product Exchanges (size, color, or variant)
If you wish to exchange the size, color, or variant of an item, you have a period of 14 calendar days from the delivery date of the order.
The product must be:
- Unused
- In perfect condition
- In its original packaging
- With all accessories and labels
Only one exchange per order is allowed.
Shipping costs associated with the exchange will be borne by the customer, except in the case of an error attributable to PrepperMe.
To request an exchange, please send an email to:
Indicating:
- Full name
- Order number
- Product to be exchanged
- New variant requested
2. Returns
You can request a return of your order within 14 calendar days from its receipt, in accordance with current consumer regulations.
Requirements for accepting a return:
- Unused product
- In its original packaging
- With all accessories
- In perfect condition
Returns will not be accepted without prior authorization.
Shipping costs for the return will be borne by the customer, except in the case of a defective product, shipping error, or damage during transport.
3. Return Procedure
To initiate a return:
- Send an email to soporte@prepperme.com
- Indicate your order number and the reason for the return
- Attach photos if the product has defects or damage
Once your request is received, we will provide you with the instructions and the corresponding logistics address.
Due to our operation with different logistics centers, the return address may vary depending on the product.
4. Refunds
Once the product is received and its condition verified:
- We will notify you by email of the approval or rejection of the refund
- If applicable, the refund will be processed within a maximum of 14 calendar days
- The refund will be made using the same payment method used for the purchase
PrepperMe may withhold the refund until the goods have been received or until the customer provides proof of the return shipment, whichever condition is met first.
5. Defective Products or Incorrect Shipment
If you receive a defective, damaged, or incorrect product, you must report it within a maximum of 48 hours from receipt.
You must attach clear photographs of the product and packaging.
After verification, PrepperMe will offer:
- Replacement at no additional cost, or
- Full refund if replacement is not possible
In these cases, PrepperMe will cover the corresponding shipping costs.
6. Products Excluded from Return
For reasons of hygiene, safety, or the nature of the product, returns are not accepted for:
- Sealed products that have been opened
- Unsealed personal or hygiene items
- Personalized products
- Food or consumable products
- Items on special promotion or clearance
7. Right of Withdrawal
In accordance with Royal Legislative Decree 1/2007, the customer has the right to withdraw from the contract within 14 calendar days without needing to provide justification.
The period will expire 14 calendar days from the day on which the customer or a third party indicated by them, other than the carrier, acquires material possession of the goods.
To exercise the right of withdrawal, an unequivocal statement must be sent to:
Including:
- Full name
- Order number
- Affected product
- Date of receipt
8. General Conditions
Returns will not be accepted:
- Communicated outside the established period
- For used or improperly handled products
- Without original packaging
- Sent without prior authorization
PrepperMe reserves the right to reject returns that do not meet the above conditions